Shipping policy

SHIPPING POLICY

Processing Time

Orders are processed within 2-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on your location:

• Canada: 10-20 business days
• United States: 12-25 business days
• International: 15-30 business days

Please note that delivery times are estimates and are not guaranteed. Delays can occur due to customs processing, weather conditions, or carrier issues beyond our control.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with tracking information. You can track your package using the tracking number provided.

International Shipping

For international orders, please note:

• You may be subject to import duties and taxes, which are levied once the package reaches your country. These charges are the responsibility of the recipient and vary by country.
• We are not responsible for delays caused by customs.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at thenovacart@yahoo.com within 7 days of the expected delivery date. We will work with you to resolve the issue.

Contact Us

If you have any questions about shipping, please contact us at thenovacart@yahoo.com.